Helpful Instructions for planning an event:
(1) READ your contract and familiarize yourself with the requirements so there is no misunderstanding of your obligations.
(2) We will contact you the Friday or Monday prior to your event for delivery schedule. We do our best to accommodate customer’s schedules for delivery and pick up. Please remember weather plays a big role in our scheduling and our contract states we deliver & pick up at our convenience.
(3) For tent rentals: Mark your calendar a week prior to your event to contact Indiana Underground. Our contract states you are responsible for having site location cleared by Indiana Underground.
(4) Schedule your lawn mowing to be completed before the tent arrives.
(5) Access to site location must be clear for our truck and 24 foot trailer. The site location must be ready upon our arrival. If our crew is delayed in unloading/setting up/tearing down/loading, there will be an additional charge. We must be able to unload/load AT or WITHIN a few feet to site location.
(6) When folding chairs for pick up, please inspect each chair. IF excessive dirt, spills from food and/or drink, etc please wipe chairs down. This will prevent a cleaning fee charged to you. Make sure all chairs are stacked and all laying same direction. Please place chair stacks on the ground. This allows us to pick up easily with dolly.
(7) If the ground is wet when you need to stack your tables & chairs, please lay a tarp down or place stacks on dry area such as concrete, in garage, etc. This will prevent a cleaning fee charged to you.
(8) Fold tables and stack tabletop to tabletop. This helps prevent scratching & damage. Do NOT lean tables against center or side poles of tent. If event is under a tent, please place all tables on the ground.
(9) If you have ordered equipment and may not use all equipment (example: extra chairs, tables or sidewalls) do not leave equipment out unprotected from the weather. This will prevent a cleaning fee charged to you.
(10) Regular sidewalls will be delivered in stacks. The clips on the sidewalls attach to the jump rope of the tent. Wedding Royalty & Cathedral Window sidewalls will be hung by our crew. You may fold sidewalls back if you want the tent “open” but please DO NOT remove Wedding Royalty or Cathedral Window sidewalls from the tent.
(11) If you have used tape, zip ties, fishing line or any type of decorations, please have all removed BEFORE pick up. An additional fee will be charged if our crew has to remove.
(12) If you will not be at delivery, please clearly mark your tent location for set up. We prefer the 4 corners of the tent location to be marked with spray paint or flags.
(13) If you have pets, please make sure they are confined during set up AND tear down. Have the area to site and site location cleared of any pet waste BEFORE our crew arrives for set up AND pick up.
(14) If you have ordered lights, please make sure you have separate breakers for the lights. We suggest you have a power source close to event site. We are not responsible for electricity. We do have a generator available to rent if needed.
(15) If your event is at a venue, please confirm venue policy on delivery and pick up of equipment. If venue policy is a specific day and specific time of delivery and/or pick up, We may charge an additional fee. We need to know of any venue stipulations when you make your reservation with Us.
(16) If you have ordered linens, fold linens neatly for pick up and all hangers are to be returned.
(17) If you have rented a dance floor from Us, our crew will set it up to your designated location. If you decide you want to change the location of the dance floor after set up, We will need to be notified of the request. There will be an additional charge for the move of the dance floor by Us. The customer is not permitted to move or alter the dance floor in any way. Do NOT set tables and chairs or any other equipment on our dance floor.
(1) READ your contract and familiarize yourself with the requirements so there is no misunderstanding of your obligations.
(2) We will contact you the Friday or Monday prior to your event for delivery schedule. We do our best to accommodate customer’s schedules for delivery and pick up. Please remember weather plays a big role in our scheduling and our contract states we deliver & pick up at our convenience.
(3) For tent rentals: Mark your calendar a week prior to your event to contact Indiana Underground. Our contract states you are responsible for having site location cleared by Indiana Underground.
(4) Schedule your lawn mowing to be completed before the tent arrives.
(5) Access to site location must be clear for our truck and 24 foot trailer. The site location must be ready upon our arrival. If our crew is delayed in unloading/setting up/tearing down/loading, there will be an additional charge. We must be able to unload/load AT or WITHIN a few feet to site location.
(6) When folding chairs for pick up, please inspect each chair. IF excessive dirt, spills from food and/or drink, etc please wipe chairs down. This will prevent a cleaning fee charged to you. Make sure all chairs are stacked and all laying same direction. Please place chair stacks on the ground. This allows us to pick up easily with dolly.
(7) If the ground is wet when you need to stack your tables & chairs, please lay a tarp down or place stacks on dry area such as concrete, in garage, etc. This will prevent a cleaning fee charged to you.
(8) Fold tables and stack tabletop to tabletop. This helps prevent scratching & damage. Do NOT lean tables against center or side poles of tent. If event is under a tent, please place all tables on the ground.
(9) If you have ordered equipment and may not use all equipment (example: extra chairs, tables or sidewalls) do not leave equipment out unprotected from the weather. This will prevent a cleaning fee charged to you.
(10) Regular sidewalls will be delivered in stacks. The clips on the sidewalls attach to the jump rope of the tent. Wedding Royalty & Cathedral Window sidewalls will be hung by our crew. You may fold sidewalls back if you want the tent “open” but please DO NOT remove Wedding Royalty or Cathedral Window sidewalls from the tent.
(11) If you have used tape, zip ties, fishing line or any type of decorations, please have all removed BEFORE pick up. An additional fee will be charged if our crew has to remove.
(12) If you will not be at delivery, please clearly mark your tent location for set up. We prefer the 4 corners of the tent location to be marked with spray paint or flags.
(13) If you have pets, please make sure they are confined during set up AND tear down. Have the area to site and site location cleared of any pet waste BEFORE our crew arrives for set up AND pick up.
(14) If you have ordered lights, please make sure you have separate breakers for the lights. We suggest you have a power source close to event site. We are not responsible for electricity. We do have a generator available to rent if needed.
(15) If your event is at a venue, please confirm venue policy on delivery and pick up of equipment. If venue policy is a specific day and specific time of delivery and/or pick up, We may charge an additional fee. We need to know of any venue stipulations when you make your reservation with Us.
(16) If you have ordered linens, fold linens neatly for pick up and all hangers are to be returned.
(17) If you have rented a dance floor from Us, our crew will set it up to your designated location. If you decide you want to change the location of the dance floor after set up, We will need to be notified of the request. There will be an additional charge for the move of the dance floor by Us. The customer is not permitted to move or alter the dance floor in any way. Do NOT set tables and chairs or any other equipment on our dance floor.
